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To our valued customers,

We want to assure you that JT's Appliance Inc takes the current situation serious. Our store has been cleaned and disinfected, and all of the appliances on our showroom floor have been disinfected. We will diligently continue to keep our store clean and safe for your visits. In addition, we will take extra precautions when entering your home for deliveries and service. We strive for the absolute safety of your family and our staff. Small business can suffer during times like this, and we hope you continue to use our store and services with trust.

Thank you,
Joe Thompson, Owner

The health and safety of our employees, and consumers is our first priority.

We are also reinforcing that our people stay home if they feel sick. Per CDC recommendations, we are requiring employees who have traveled to high-risk locations or have been exposed to others who have traveled to high-risk locations to stay at home/self-quarantine. We are taking extra measures, in line with CDC guidance and local policies, to keep our employees safe and enabling technology for remote work capabilities where possible.

Here are the steps that we are initiating in our Contact Center.

When a Consumer calls for service, we will.

Q1 Ask consumers if anyone in the house has been diagnosed with COVID-19 or has common COVID-19 symptoms, such as fever and dry cough or other respiratory issues.

Q2 Ask if anyone in the house has come in contact with someone diagnosed with COVID-19, or someone quarantined for suspected COVID-19, over the past 14 days.

Q3 Has anyone in the home traveled by commercial air or mass transit (e.g. national/regional rail or long distance bus service) in the past 14 days?

Note We will document this in the special instructions field of the dispatch. If the consumer answers "yes" to either of the questions, we will have them call back to schedule in 14 days.

Service Network Actions: We ask our technicians to follow the two processes below:

Process 1
For already scheduled appointments, dispatchers and technicians should check the special instructions field for Q1, 2 & 3 responses from the contact center. If there are no notes found, please have dispatchers and/or technicians ask the questions below of consumers before entering the consumer's home.

Questions.

Q1 Ask consumers if anyone in the house has been diagnosed with COVID-19 or has common COVID-19 symptoms, such as fever and dry cough or other respiratory issues.

Q2 Ask if anyone in the house has come in contact with someone diagnosed with COVID-19, or someone quarantined for suspected COVID-19, over the past 14 days.

Q3 Has anyone in the home traveled by commercial air or mass transit (e.g. national/regional rail or long distance bus service) in the past 14 days?

Important Action

In order to stay in compliance with OSHA, when dispatchers or technicians ask consumer questions, they must document the answers the consumer provides in the actual service job. Example of documentation: Q1: No, Q2: No, Q3: No

Note If a consumer refuses to answer the questions, please provide your staff guidance using your discretion on how to proceed. The Contact Center will not be scheduling service if they refuse to answer.

Thank you for your understanding. JT's Appliance, Inc.